News & Insights

Our claims expertise: 17 real life Gallagher client case studies and outcomes

Published 16 August 2021

Making a claim is when the value of your insurance is put to the test ‒ and as an insurance broker Gallagher goes the extra distance to ensure that you get the cover you paid for. These examples in our Claims Advocacy in Action: 17 Real Life Case Studies illustrate why The Gallagher Difference really does make a difference to claims outcomes. 


The 17 claims case studies include 
•    12 different types of insurance cover
•    why the claim in the case was challenging and/or initially denied
•    how we applied claims and policy expertise to seek improved claims decisions for our clients The Gallagher Difference of claims service in each case. 


“These real life claims case studies demonstrate the depth of our expertise as insurance policy experts, the strength of our relationships with our insurance partners, our ability to translate complex claims into something clients can readily understand and engage with, and our determination and commitment to do the right thing for the client.”
Adam Squire, Head of Claims, Gallagher Australia

Download the report Claims Advocacy in Action: 17 Real Life Case Studies now.

The scope of these insurance claim case studies

From legal costs involved in a professional indemnity construction case to a fire that destroyed the prestigious home on a wine producer’s estate, to an employee being wrongfully detained in an African country, these case studies represent the numerous difficulties that can arise from conditions surrounding a claimable loss: issues with causes, circumstances, required documentation and how the insured party responded to the situation.
The examples help illustrate how insurance cover works, the obstacles that can occur in individual cases or how interpretations can differ and, most importantly, how Gallagher advocates claims for our clients.


Classes of insurance cover represented include
•    Commercial property
•    Crime
•    Domestic insurance 
•    Liability
•    Construction 
•    Farm 
•    Marine hull
•    Motor
•    Financial lines
•    Film and entertainment
•    Corporate travel
•    Insolvency.


These make interesting reading in their own right but they also show how a deep understanding of insurance cover can be absolutely pivotal to how claims are viewed by the insurers. That value coupled with our dedication to the Gallagher service ethic of putting our clients first is the basis for The Gallagher Difference.


Further reading

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Case study: professional indemnity covers critical legal defence

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Gallagher provides insurance, risk management and benefits consulting services for clients in response to both known and unknown risk exposures. When providing analysis and recommendations regarding potential insurance coverage, potential claims and/or operational strategy in response to national emergencies (including health crises), we do so from an insurance and/or risk management perspective.
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