• What are the advantages of dealing through Donnellys?

    Posted on 09 January, 2019

    Professional Advice
    We provide you with professionally researched General Advice so that you can make an informed decision about what policy suits you best.

    Buying Power
    We are able to negotiate high quality cover at a lower cost than clients can buy for themselves because of the $millions of client premiums that we handle in placing their insurance in the market.

    Claims Assistance
    Our most important function as our clients’ broker is to represent you in arranging a prompt and fair claim settlement. We provide clients with initial advice about the best way to proceed with their claim and from then the insurer and /or loss adjuster manage the claim unless there is a dispute. In this event, it is our role to step in and negotiate on our client’s behalf to resolve any issues and to achieve the best possible outcome.

    Premium Savings
    Most insurers discount their premiums for Donnellys because of our premium volume and administrative savings through our electronic trading system. This discount is passed on to you and more than offsets our broker fee.

    Errors or Omissions Protection
    For the added protection of Donnellys clients, we have arranged Professional Indemnity Insurance coverage in case we make a mistake in arranging your insurance which causes you a financial loss. This is a unique benefit of dealing through a licensed insurance broker.

    Professional Association Members
    Donnellys is a member of the National Insurance Brokers Association and we commit to the Insurance Brokers code of practice. This code is intended to establish standards of good business practice and service for members in dealings with their clients.

    Dispute Resolution
    We have an Internal Dispute Resolution System within Donnellys to handle any client complaints about our service to them. If a client is not satisfied with our response to a written complaint, they are entitled refer the complaint to the Australian Financial Complaints Authority for resolution of the dispute.

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