• What happens when I have a claim – do you assist me?

    Posted on 09 January, 2019

    We are here to advise you about the best way to proceed with your claim in order to achieve a prompt and fair settlement. You may need advice about some technical cover aspects of your claim which are happy to provide to assist you as part of our service to you.

    While we only arrange clients’ insurance coverage with reputable insurance companies which have demonstrated a high level of claims service, there are times when a claim, or part of it, may be rejected by an insurer for various reasons. Sometimes it is due to their staff’s human error, sometimes incorrect or insufficient information supplied or incorrect policy contract wording interpretation.

    That’s when it is important to have Donnellys “batting for you” to represent your interests in negotiating the best outcome possible for your claim using our expert technical knowledge of policy contracts and negotiation skills with the insurer’s claim management.

    We are on your side … not the insurers’!

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